We want you to love your skincare experience. If your parcel arrived damaged in transit, leaked, or was not what you ordered, we will arrange a complimentary doorstep replacement without any complex forms.
Simply send us your Order ID or phone number on WhatsApp. Our dedicated beauty advisors will confirm your details and arrange a reverse-pickup instantly.
Let us know within 7 days of receiving your parcel via WhatsApp or direct phone call.
Keep the outer carton and product seals intact to protect cosmetic hygiene standards.
Our courier rider collects the damaged piece and hands over your fresh replacement at your doorstep.
We want you to love your skincare experience. If your parcel arrived damaged in transit, leaked, or was not what you ordered, we will arrange a complimentary doorstep replacement without any complex forms.
Simply send us your Order ID or phone number on WhatsApp. Our dedicated beauty advisors will confirm your details and arrange a reverse-pickup instantly.
Let us know within 7 days of receiving your parcel via WhatsApp or direct phone call.
Keep the outer carton and product seals intact to protect cosmetic hygiene standards.
Our courier rider collects the damaged piece and hands over your fresh replacement at your doorstep.